FORMAL EMAIL - SARA AVILÉS

Write a letter of complaint about an MP3 Player you bought on the internet last Friday on a site called Gadgets.

Dear Sir / Madam,

I am writing to inform you about the error of the MP3 Player that I bought on internet last Friday on a site called Gadgets.

I am a regular customer of your company. When I started using, problems started to appear. The music reproductive didn’t work correctly and neither did the headphones. I was very surprised to discover such problems in quite an expensive model. I returned the MP3 Player in your store to be replaced with a new one but a shop assistant told me that I could not return it because I had used it previously. I want a solution and I am very upset for your poor service.

I look forward to hearing from you soon, 

Yours faithfully,

Sara Avilés